TERMS & CONDITIONS


Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy, or curly pattern, and the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.

For our KERATIQUE COLLECTION, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will issue a refund to the original form of payment. Once Keratique has been installed, due to the nature of the product and possibility of incorrect installation the Product Defect Exchange Policy is not applicable.

For BULK HAIR, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will issue a refund to the original form of payment Once Bulk Hair has been installed, due to the nature of the product and possibility of incorrect installation which could result in the hair being inverted, the Product Defective Exchange Policy is not applicable.

For the INDIQUE HAIR CARE ESSENTIALS COLLECTION and DESIGN ESSENTAIL PRODUCTS, all sales are final. There are no returns or exchanges permitted.

Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed. If there are any errors or changes to your order please notify us immediately, we may be able to adjust your order. If we are unable to make the adjustment(s) we will need to cancel your order. If you order is canceled and depending on your financial institution, please allow 3 to 5 business days for your funds to become available again.

Credit Card Fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. We have special payment processes in place to protect our clients against fraudulent transactions.

Indique Hair does not accept cash, checks or money orders for online purchases.

Order Processing:
Please note that due to COVID-19 guidelines, processing times may be impacted, please click on the link to view our current shipping times. Our shipping hours are Monday through Friday from 9:00 AM to 3:30 PM EST. Orders that have not received approval from our payment processing company by 3:30 PM EST, will not go out the same day. Orders place over the weekend will be shipped the first business day. Once shipped, orders arrive within the time frame selected during order placement. Please note, at times UPS may experience shipping delays due to weather, in transit issues, etc. unfortunately this is out of our control. We will not reimburse shipping cost for delays caused by UPS. PLEASE NOTE: Shipping hours end at 2:30pm on Fridays from Memorial Day until Labor Day.

Price Adjustments:
We will gladly honor a one-time price adjustment on full price item(s) within 7 business days of the date of purchase if accompanied by the original receipt or invoice number. Item(s) not purchased at full price are ineligible for price adjustments, this includes purchases made with Indique Rewards.

Price and Quantity Limits:
We reserve the right at any time after receipt of your order to accept or decline your order or any portion thereof after your receipt of order confirmation.
In the event, that a product is listed at an incorrect price we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card is charged. If your card has been charged, we will promptly return the funds to your original form of payment.

Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Product Exchange:
Indique Hair online cannot accommodate exchanges at this time. Please return the original item for a refund using the return instructions provided by our Client Care Department. A new purchase can then be placed on indiquehair.com

Once your item(s) have been received our warehouse, please allow 3 to 4 business days for your return to be processed. As soon as we receive confirmation that the item(s) are in resellable condition we will issue you a refund to the original form of payment that was utilized for the purchase. A confirmation email will be sent once your account has been credited.

Return & Replacement Policy
At Indique Hair we maintain an extremely high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. From time to time, Indique hair, at its sole discretion, may accept return of product(s) or portions of a product(s) except for Wigs, Hair Care Products, Bulk Hair and Keratique Collection under the following conditions:

  • We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.
  • Merchandise must be in original condition. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft, or otherwise processed) in any way. Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
  • The product(s) must be sent back to us to process the return. Please contact Client Care info@indiquehair.com. Client Care will send a pre-paid UPS label for your item(s) to be returned to our Corporate offices in Massachusetts. Please find the steps you will need to take to prepare your package for return.
  • Prepare your package: Place your item(s) in its original packaging with the original invoice and the completed return authorization form, included within your order.
  • Put the UPS pre-paid label, sent to you via email on your package. Remove any outer labels prior to affixing the UPS return label and securely seal your package.
  • Deliver your package to UPS. Drop your package off at any UPS store, drop off box or pick up location.

 

Once your item(s) have been received by our warehouse, please allow 3 to 4 business days for your return to be processed. As soon as we receive confirmation that the item(s) are in resellable condition we will issue you a refund to the original form of payment that was utilized for the purchase. A confirmation email will be sent once your account has been credited.

Replacements
There is a 30 Calendar Day product defect exchange policy which commences on the date of purchase. Clients who purchased online or over the phone should contact client care at 1-877.556.4247 or info@indiquehair.com to notify them of their issue or concern. Clients who purchased at an Indique Boutique should contact the boutique where they made the purchase. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy

Wig Exchanges and Refunds:
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at shipping@indiquehair.com.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Incorrect Item(s) or Missing Item(s)
If you believe that part of your order is missing or incorrect, please contact Client Care immediately at 1-877-556-4247 or info@indiquehair.com. We apologize for any inconvenience.

Lost Shipments:
If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please contact Client Care immediately at 1-887-556-4247 or info@indiquehair.com. We will contact UPS right away and initiate a trace for your package and have them start an investigation. We will either send you a replacement or issue a refund for your purchase.

Damaged Shipments
If you package has been delivered and your package has been damaged which resulted in lost of product(s), please keep all original packaging and contact Client Care immediately at 1-887-556-4247 or info@indiquehair.com. We will contact UPS right away to start an investigation. We will either send you a replacement or issue a refund for your purchase.

International Shipments
We are happy to able to offer International shipping options to our clients outside of the United States. Please note that clients are responsible to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Commercial invoices are sent with all shipments. All documentation provided to customs will reflect accurate information and we are unable to make any adjustments to avoid additional fees.

If a client places two orders at the same time we will combine the orders together to be shipped out in one package and refund the additional shipping cost.

Policy Changes
Indique Hair LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability
Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, And Other Rights
Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Indique Hair site are either the property of, or used with permission by, Indique Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Indique Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Indique Hair on this site may be the subject of other intellectual property rights owned by Indique Hair. Any such right that is not expressly licensed hereunder is reserved by Indique Hair.

Trademarks
Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions
Apart from your personal information, any communication or material you send to the Indique Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Indique Hair site may be used by Indique Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Indique Hair, you irrevocably transfer and assign to Indique Hair, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Indique Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Indique Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

Discounted Products
Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at indiquehair.com using any of the following: Promotional (Promo) Codes, Indique Pink Certificates, or any other discounting method provided by Indique Hair, LLC may be returned within 30 calendar days from the date of purchase. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to a new order if applicable. For example if the sale was on any length of Pure Curly and the customer wants to exchange it for another length of Pure Curly, they can get the sale price for the exchanged item. If they exchange the Pure Curly hair for Pure Straight, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.

Prizes and Compensation
Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Indique department is also not eligible for return, replacement or exchange.

 

No sale is final until approved by Indique. Indique reserves the right to withhold approval at its sole discretion.

 

Programs

Indique Hair, LLC. reserves the right to cancel or change any program without notice at any time.

Note: If you need further clarification about our Terms and Conditions or have general questions please call 1-877-556-4247 or email us at info@indiquehair.com.

 

Indique Rewards

Global Policies and Membership Terms: By joining Indique Rewards, you agree to Indique's global terms and conditions. Program-specific policies, terms, and conditions are listed below.


Right to Terminate Program and Points: Indique reserves the right to remove any individual from Indique Rewards for any reason or no reason. Indique reserves the right to cancel the Indique Rewards program at any time. User points may be revoked at any time. Suspicious activity, automation, or other abuse of Indique Rewards by any user will result in removal from the program and removal of any points or rewards.


Customer Referrals: Referral purchases must be a minimum of $170 by a first time customer to receive points for the referral.


Combining Reward Points: Indique Rewards coupons/prizes cannot be combined on a single transaction. Reward coupons may be combined with certain other Indique promotions where/when specified only. Reward coupons may be combined with certain other Indique promotions and Bundle Deals where/when specified only. Reward coupons cannot be used on Remix Bundle Deals. Indique Rewards birthday coupons cannot be combined with other promotions or offers, but may be combined with other Indique Rewards flat ($ based) discounts.


Reward Coupons: Indique reserves the right to change the terms, details, reward, and/or benefit of any unredeemed coupon or unclaimed coupon at any time. In general, reward coupons do not expire, but Indique may, at its sole discretion, apply an expiration date to any code or reward at any time.


Free Shipping: Free Shipping for Indique Rewards members apply to U.S. shipments only.


Privacy Policy: View our Privacy Policy here.