This website is operated by Indique Hair. Throughout the site, the terms “we”, “us” and “our” refer to Indique Hair. Indique Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

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We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

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Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

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We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

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Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

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If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

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Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here

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Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

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We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Indique Hair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

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You agree to indemnify, defend and hold harmless Indique Hair and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

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In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

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The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

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The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

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These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Massachusetts.

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You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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Questions about the Terms of Service should be sent to us at info@indiquehair.com.

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Indique Hair LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify

If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency

Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions

For support regarding the Program, email us at info@indiquehair.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt-outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure

The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty

The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction

You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution

In the event that there is a dispute, claim, or controversy between you and Us, or between you and any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Needham, Massachusetts before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Indique Hair LLC’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

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At Indique Hair, we take pride in offering high-quality human hair products. Our hair is prepared and packaged with care and inspected before shipment. We want clients to feel confident in their purchases and understand our return requirements before completing an order.

Standard Returns — 30 Days

We accept standard returns of eligible merchandise within 30 calendar days of the original purchase date. Merchandise must be unused, uninstalled, unaltered, and in its original condition, with all original zip ties, tags, and packaging intact. Proof of purchase is required.

Hair is not eligible for a standard return if it has been brushed, combed, picked, washed, conditioned, cut, colored, chemically processed, heat-styled, removed from its weft, worn, or installed by any method. Removing security ties or tags may make merchandise ineligible for a standard return.

All returns are subject to inspection. Starting a return request does not guarantee refund approval. These requirements do not limit applicable rights regarding defective or incorrectly supplied merchandise.

Closures & Frontals

Closures and frontals are eligible for a standard return within 30 calendar days only if unused, uninstalled, and unaltered. Lace must be uncut; knots must not be bleached or tinted; hairlines must not be plucked or customized; and no adhesive, tape, gel, spray, or other styling product may have been applied. The piece must not have been sewn, attached, or installed.

Installed or altered closures and frontals are not eligible for standard returns. Suspected defects are reviewed separately below.

Bundle Deals & Promotional Sets

Products purchased together as a discounted bundle deal or promotional set must be returned together to qualify for a full standard refund of that set. Individual pieces cannot be returned for their full standalone retail price while the promotional discount is retained. Any exception or partial return must be approved in advance, with the refund calculation explained to the client.

Refunds are based on the amount actually paid after discounts. If a promotion required a minimum purchase and an eligible return causes the order to fall below that minimum, a promotional free gift may need to be returned as stated in the offer terms disclosed at purchase.

Braiding Hair/Bulk Hair

Braiding hair/Bulk Hair may be returned only if unused, uninstalled, unaltered, and in its original condition. Once braiding hair has been partially or fully installed, braided into natural hair, separated, cut, or otherwise used, it cannot be returned under our standard return policy. Suspected manufacturing defects are handled separately.

Other Product Categories

• Standard wigs: A standard return or exchange must be requested within 7 calendar days of purchase. Please see Wig Returns below.

• Custom wigs: Final sale for standard returns after an order is placed. Suspected defects or incorrect specifications will be reviewed separately.

• Tape-Ins and Keratin Tips: May be returned within 30 calendar days if unused, uninstalled, unaltered, and in original condition.

• Hair care products: Final sale for standard change-of-mind returns.

All product-specific restrictions are subject to applicable rights relating to defective or nonconforming merchandise.

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Please inspect your order before removing security ties or having the hair installed. Confirm the length, texture, color, quantity, density, and general appearance. If you received an incorrect item or have a concern, contact us before installation or alteration whenever possible.

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Indique offers natural human hair. Minor differences in color, texture, curl pattern, and appearance may occur between pieces or production batches. Hair fullness and the number of bundles needed to achieve a particular style vary with length, texture, installation method, and styling preference. Please review the product description or speak with an Indique representative before buying if you are unsure what to select.

Personal preference regarding the look of accurately described merchandise does not by itself establish a manufacturing defect. This does not affect claims involving products that are genuinely defective or materially different from their advertised specifications.

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At Indique Hair, we take pride in the quality of our products. Our hair undergoes a rigorous quality-control process at multiple stages, including inspections at our factory in India, our warehouse, and before the merchandise is shipped to our clients.

Each piece is carefully inspected to ensure it meets our quality standards and performs as expected. While manufacturing defects are uncommon due to these quality-control measures, we understand that concerns may occasionally arise.

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Clients who believe their merchandise may have a manufacturing defect must contact Indique Hair within 30 calendar days of the original purchase date to initiate a review under our Product Defect Policy.

Submitting a claim within the 30-day period does not automatically qualify merchandise for a refund or replacement. All claims are subject to our product evaluation process to determine whether a manufacturing defect exists and what resolution, if any, is appropriate.

Requests submitted after the 30-day period are not eligible for our standard Product Defect Policy. This deadline does not limit any warranty rights or remedies required by applicable law.

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When a product quality concern is reported, our team will work with the client to gather information and better understand the issue.

As part of this process, we may request:

• The original order number and a detailed explanation of the concern.

• Information regarding when the issue first occurred.

• Details about how the hair was installed, including the installation method used.

• Whether the hair has been colored, bleached, chemically processed, cut, or otherwise altered.

• Information regarding the client's daily hair care and maintenance routine.

• Details about the products used for washing, conditioning, and styling.

• Photographs or videos demonstrating the reported concern.

Photographs and videos are helpful in our initial assessment but may not be sufficient to determine whether a manufacturing defect exists.

Indique Hair may require the merchandise to be returned to our Corporate Office for additional inspection and testing by our Quality Assurance team.

Our Quality Assurance team may conduct a more thorough evaluation of the hair to determine the possible cause of the reported issue.

Clients will receive instructions if the merchandise needs to be returned for further evaluation.

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Indique Hair products are made from natural human hair and will respond to environmental conditions, styling, and maintenance much like naturally growing hair.

Certain characteristics may occur during normal use and do not necessarily indicate a manufacturing defect. These may include:

• Frizz: Natural human hair may experience frizz due to humidity, moisture, weather conditions, or styling practices.

• Tangling: Some tangling may occur, particularly after washing, sleeping, or daily wear. Minor tangles that can be gently brushed or combed out do not automatically indicate a defect.

• Strand Release: Occasional release of individual hair strands can occur during brushing, washing, styling, and normal wear. This may be more noticeable if the weft has been cut, altered, or manipulated.

• Changes in Appearance: Natural hair may require washing, conditioning, detangling, and styling to maintain its intended appearance and texture.

In many cases, concerns involving dryness, frizz, or tangling can be improved with proper washing, conditioning, and maintenance.

Our team may recommend appropriate care instructions as an initial step before determining whether additional testing is necessary.

These characteristics are considered as part of the overall review. Excessive shedding, severe matting, or other unusual behavior may warrant further investigation.

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Coloring, bleaching, lifting, perming, relaxing, or other chemical treatments can change the structure and condition of human hair.

These processes may affect moisture retention, elasticity, texture, strength, and overall performance.

When hair has been chemically altered, it may be more difficult to determine whether a reported concern resulted from a manufacturing defect or the chemical process itself.

For this reason, Indique Hair will consider any chemical treatments or alterations as part of its product evaluation.

Damage resulting from improper chemical processing, installation, styling, or maintenance is not considered a manufacturing defect.

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Once our review is complete, Indique Hair will determine the appropriate next steps based on the information provided, the condition of the merchandise, any necessary testing, and applicable consumer protection laws.

Depending on the findings, a resolution may include care recommendations, additional evaluation, a replacement, a refund, or another appropriate remedy.

Submitting a product defect claim does not guarantee a refund or replacement.

Indique Hair is committed to reviewing product concerns fairly and providing appropriate resolutions when a manufacturing defect is identified.

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Online & Phone Purchases

Clients must contact Indique Client Care:

Phone: 1-877-556-4247

Email: info@indiquehair.com

Boutique Purchases

Clients must contact the original Indique Boutique where the merchandise was purchased.

Product defect claims require a separate review and should not be submitted as standard returns through our online ReturnGO portal.

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Whether you purchased online, by phone, or at a boutique, you may choose either standard return method:

Return at a boutique: Visit any Indique Boutique with your eligible merchandise and proof of purchase.

Return online: Submit your request through the Indique Return Portal, then follow the return instructions. Applicable label fees, if any, will be displayed during the process.

All standard return requests must be initiated within the applicable return period. All items are inspected before a refund is approved.

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Approved refunds are issued to the original payment method for the eligible amount paid after discounts. Refunds are generally processed within 3–5 business days after approval, subject to additional bank processing time.

For standard online-portal returns, any applicable return label fee will be shown before the request is submitted and may be deducted from the refund. Any Insider free-return-shipping benefit will apply according to the offer terms. Shipping costs and remedies for defective or incorrectly supplied merchandise will be handled as required by law.

If an item does not qualify for a standard refund following inspection, we will explain the decision and provide instructions for reclaiming it.

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International clients may return eligible merchandise within the applicable return period and subject to the same product-condition requirements. Indique does not provide prepaid return shipping labels for standard international returns. Customers are responsible for arranging and paying for their international return shipment, using a trackable shipping method. They are also responsible for customs paperwork and any return-related fees they incur, except where applicable law requires otherwise or where Indique supplied incorrect or defective merchandise.

Original import duties, taxes, and customs fees are not refunded by Indique as part of a standard change-of-mind return. Customers may contact their local customs authority to ask whether a duty or tax refund is available. For details about import charges and refused deliveries, see International Shipping, Duties & Refused Deliveries in our Terms & Conditions.

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Standard wig return or exchange requests must be initiated within 7 calendar days of purchase. Use the included wig cap for a careful fit check. The wig must remain new and unused with all original tags, security ties, and packaging intact.

Wigs are not eligible for standard returns if they have been worn or installed; if lace or hair has been cut, plucked, brushed, washed, colored, heated, or otherwise styled; if clips, bands, adhesives, or other attachments were added; or if the base is damaged. No perfumes, hair products, glue, tape, gels, or sprays may have been applied. Suspected manufacturing defects are reviewed under the separate quality-claim process.

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Proper installation, removal, styling, and care help preserve hair quality. Improper installation or removal, excessive heat, unsuitable products, or chemical processing may damage merchandise and are not themselves manufacturing defects. Third-party salon, installation, removal, and styling charges are not part of our standard return benefit. Any claim involving losses from defective products will be assessed under applicable law.

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Please contact Indique promptly if there is a problem with your order so we can review it and provide available options. If a bank chargeback is already open, we may be unable to issue a separate refund or replacement while the bank reviews the transaction. Nothing in this policy restricts your right to contact your card issuer or use applicable consumer remedies.

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Client Care: 1-877-556-4247 | info@indiquehair.com

Standard Return Portal: https://www.indiquehair.com/a/return

The policy disclosed at the time of purchase applies to that transaction, subject to applicable law. Future updates will apply prospectively.

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Incorrect or Missing Items

If you believe you received an incorrect item or that an item is missing from your order, please contact our Client Care team within 7 calendar days of the delivery date at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Please provide your order number along with photos of the merchandise received, shipping packaging, and packing slip, if available.

Our team will review your order and work with our fulfillment department to investigate the discrepancy. If an error is confirmed, we will arrange for the appropriate resolution, which may include sending the correct or missing merchandise at no additional cost.

Requests submitted after the 7-day reporting period will be reviewed on a case-by-case basis, subject to applicable consumer protection laws.

We apologize for any inconvenience and appreciate your patience while we review your request.

Shipping Delays

We recommend placing your order well in advance of any scheduled hair appointments, special events, or other occasions to allow sufficient time for processing, shipping, and unexpected delays.

Estimated delivery dates are provided based on the shipping method selected and information received from our shipping partner, UPS. While we make every effort to ensure orders are shipped promptly, estimated delivery dates are not guaranteed.

Shipping delays may occur due to circumstances outside of our control, including:

• Inclement weather or natural disasters

• Holidays and increased shipping volumes

• Carrier delays or service disruptions

• Incorrect or incomplete shipping information

• Other unforeseen circumstances affecting delivery

Please note that weekends and holidays are not considered business days when calculating estimated processing and shipping times.

Indique is not responsible for expenses associated with delayed shipments, including missed hair appointments, installation fees, or other scheduled engagements.

Shipping charges are generally nonrefundable for delays caused by circumstances outside of Indique's control, except where required by applicable law or an applicable shipping service guarantee.

If your package is delayed, please contact our team at shipping@indiquehair.com so we can assist you with tracking your shipment and determining the next steps.

Failed Deliveries, Refused Shipments & Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order, including:

• Street address

• Apartment, suite, or unit number

• City, state, and ZIP code

• Any additional information necessary for successful delivery

Indique ships orders to the shipping address provided at checkout.

Incorrect Shipping Addresses

If you discover an error in your shipping address, please contact our Client Care team immediately.

We will make every effort to assist with the correction; however, address changes cannot be guaranteed once an order has been processed or shipped.

If an address correction is requested after shipment and UPS assesses an address correction fee, the customer may be responsible for the applicable carrier charges.

Indique is not responsible for delivery delays resulting from incorrect or incomplete shipping information provided by the customer.

Failed Deliveries & Returned Shipments

If UPS is unable to complete delivery due to an incorrect address, unsuccessful delivery attempts, or other circumstances attributable to the recipient, the package may be returned to Indique.

If a shipment is returned to us, the customer may be responsible for additional shipping charges, including return shipping fees and the cost of reshipping the order.

Once the merchandise is received back at our facility, our team will review the circumstances and determine the available options for reshipment or an eligible refund.

Any applicable shipping charges or carrier fees may be deducted from the refund where permitted by law and disclosed under this policy.

Refused or Abandoned Shipments

If a customer refuses delivery or fails to accept or retrieve a shipment, resulting in the package being returned to Indique, the customer may be responsible for the original shipping charges, return shipping costs, and other applicable carrier fees.

Refunds or reshipments will be evaluated once the merchandise has been returned and inspected, in accordance with Indique's applicable return policies and consumer protection laws.

Original shipping charges and additional fees resulting from a customer's refusal or failure to accept delivery are generally nonrefundable, except where otherwise required by law.

International Shipments

International customers are responsible for applicable customs duties, import taxes, and other destination-country charges unless otherwise specified at checkout.

If a customer refuses delivery or fails to pay the required duties or import fees, resulting in the shipment being returned or abandoned, the customer may be responsible for the associated shipping, return, customs, and carrier charges.

Any eligible refund will be evaluated based on the shipment's status, merchandise returned, applicable fees, and consumer protection laws.

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If your tracking information indicates that your package has been delivered but you have not received it, please check around your property and with neighbors or household members who may have accepted the delivery.

If you are still unable to locate your package, please contact our Client Care team at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Orders with Route Shipping Protection

Indique offers optional Route Shipping Protection at checkout, providing additional coverage for eligible packages that are lost, stolen, or damaged during shipping.

Customers who purchased Route Shipping Protection may submit a claim directly through Route.

For packages marked as delivered but not received, Route generally requires claims to be submitted between 5 and 30 calendar days after the delivery date.

For packages lost in transit, Route generally requires claims to be submitted between:

• 7 and 30 days from the last tracking update for domestic shipments.

• 20 and 30 days from the last tracking update for international shipments.

All claims are subject to Route's terms, conditions, and eligibility requirements.

To submit a claim or review the applicable deadlines, please visit Route Package Protection Claims or Route's Claim Deadlines.

Orders Without Route Shipping Protection

If you did not purchase Route Shipping Protection and your package is missing, please contact our Client Care team so we can initiate an investigation with UPS.

UPS investigations typically take 8–10 business days to complete. Please note that some investigations may require additional time depending on the circumstances.

Once the investigation is complete, our team will review the findings and determine the appropriate resolution.

Packages confirmed as delivered by UPS are not automatically eligible for a refund or replacement.

All requests will be evaluated on a case-by-case basis, taking into consideration the investigation findings and applicable consumer protection laws.

We strongly encourage customers to purchase Route Shipping Protection at checkout for added peace of mind.

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If your package arrives damaged or you discover that merchandise was damaged or lost due to shipping-related damage, please contact our Client Care team as soon as possible at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Please retain all original packaging, including the shipping box, labels, and packing materials.

We also ask that you provide your order number and clear photos of the damaged packaging and affected merchandise so our team can properly review your claim.

Orders with Route Shipping Protection

If you purchased Route Shipping Protection at checkout, you may submit a claim directly through Route for eligible shipping-related damage.

Claims for damaged shipments generally must be submitted within 30 calendar days of the delivery date.

To submit a claim, please visit Route Package Protection Claims.

All claims are subject to Route's terms, conditions, and eligibility requirements.

Orders Without Route Shipping Protection

If you did not purchase Route Shipping Protection, our Client Care team will review the reported damage and, when necessary, initiate an investigation with UPS.

UPS investigations typically take 8–10 business days, although additional time may be required depending on the circumstances.

Once the investigation is complete, our team will review the findings and determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please retain all original packaging and damaged merchandise until your claim has been reviewed, as UPS may require additional documentation or inspection.

Please Note: This section applies specifically to merchandise damaged during shipping. Concerns regarding product quality, including shedding, tangling, or manufacturing defects, are handled separately under Indique's Product Defect Policy.

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Indique is committed to providing a positive shopping experience and ensuring that all orders are accurately fulfilled and delivered.

Customers who report multiple claims involving lost shipments, missing or incorrect merchandise, or damaged packages may be subject to additional review and verification.

Indique reserves the right to request supporting documentation, conduct additional investigations, and require enhanced delivery confirmation, including signature confirmation, on future orders.

Refunds or replacements for repeated claims are not automatically guaranteed. All requests will be evaluated on a case-by-case basis, taking into consideration the customer's order history, supporting documentation, investigation findings, and applicable consumer protection laws.

We appreciate your understanding as we work to ensure a fair and consistent resolution process for all customers.

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Indique Hair LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

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Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

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Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Indique Hair site are either the property of, or used with permission by, Indique Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Indique Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Indique Hair on this site may be the subject of other intellectual property rights owned by Indique Hair. Any such right that is not expressly licensed hereunder is reserved by Indique Hair.

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Indique Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Indique Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Indique Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

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Apart from your personal information, any communication or material you send to the Indique Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Indique Hair site may be used by Indique Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Indique Hair, you irrevocably transfer and assign to Indique Hair, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Indique Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Indique Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

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Returns are permitted on certain discounted products only. Any purchases made at promotional events, in-store events, and online at indiquehair.com using any of the following: Promotional (Promo) Codes, Indique Pink Certificates, or any other discounting method provided by Indique Hair, LLC may be returned within 30 calendar days from the date of purchase. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to a new order if applicable. For example if the sale was on any length of Pure Curly and the client wants to return it for another length of Pure Curly, they can get the sale price for on the new order. If they return the Pure Curly hair for Pure Straight, the discount will not apply. Any purchases made at trade shows or received as prizes or for compensatory purposes are not permitted. Sample sale Items are FINAL SALE they can not be returned for a refund.

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We will gladly honor a one-time price adjustment on full price item(s) within 7 business days of the date of purchase if accompanied by the original receipt or invoice number. Item(s) not purchased at full price are ineligible for price adjustments, this includes purchases made with Indique Rewards.

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Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Indique department is also not eligible for return, replacement or exchange.

No sale is final until approved by Indique. Indique reserves the right to withhold approval at its sole discretion.

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Indique Hair, LLC. reserves the right to cancel or change any program, subscription, or membership without notice at any time.

Note: If you need further clarification about our Terms and Conditions or have general questions please call 1-877-556-4247 or email us at info@indiquehair.com.

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Global Policies and Membership Terms

By joining Indique Rewards, you agree to Indique's global terms and conditions. Program-specific policies, terms, and conditions are listed below.

Right to Terminate Program and Points

Indique reserves the right to remove any individual from Indique Rewards for any reason or no reason. Indique reserves the right to cancel the Indique Rewards program at any time. User points may be revoked at any time. Suspicious activity, automation, or other abuse of Indique Rewards by any user will result in removal from the program and removal of any points or rewards.

Customer Referrals

Referral purchases must be a minimum of $170 by a first time customer to receive points for the referral.

Combining Reward Points

Indique Rewards coupons/prizes cannot be combined on a single transaction. Reward coupons may be combined with certain other Indique promotions where/when specified only. Reward coupons may be combined with certain other Indique promotions and Bundle Deals where/when specified only. Reward coupons cannot be used on Remix Bundle Deals or SEA Bundle Deals. Indique Rewards birthday coupons cannot be combined with other promotions or offers, but may be combined with other Indique Rewards flat ($ based) discounts.

Reward Coupons

Indique reserves the right to change the terms, details, reward, and/or benefit of any unredeemed coupon or unclaimed coupon at any time. In general, reward coupons do not expire, but Indique may, at its sole discretion, apply an expiration date to any code or reward at any time.

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Free shipping offer applies to U.S. Domestic Ground Shipping only. Order subtotal must be equal to or greater than $350 after any applicable discounts, but before taxes, to qualify.

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View our Privacy Policy here.

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Commission is only awarded on new customer orders of $99 or more (before tax and shipping). During promotional periods, commission will only be applied when the promo discount on the referral order is 30% or less. Commission is not paid on orders during our Semi-Annual Sale or Black Friday Promotions for the entire month of November. To be eligible for commission, you must fill out a W-9. Commission may be withheld if code leak is suspected or codes are discovered on third party coupon code websites. Indique Hair, LLC. reserves the right to cancel, change, or update these terms as well as the affiliate offer, commission rate, and promotional discount offer for referrals at any time.

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