Free Shipping: Offer applies to U.S. Domestic Ground Shipping only. Order subtotal must be equal to or greater than $350 after any applicable discounts, but before taxes, to qualify.

Ground: 5-7 Business Days $17.50

3-Day: 3 Business Days (Ground Service) $27.50

2-Day: 2 Business Days (Air Service) $37.50

Next Day: Week Day Delivery (Air Service) $64.00

Next Day: Saturday Delivery (Air Service) $79.00

Transit Times: All orders ship from Boston, MA. Please see the map below for typical transit times using UPS Ground Shipping. Please note that these times are not guaranteed. For guaranteed delivery, please choose another shipping method.

Shipping to PO Boxes: Please note that UPS DOES NOT SHIP to PO Boxes. If your order is submitted with a PO Box in the Shipping section, we will contact you to choose an alternate address and, if required, submit your order to payment review.

If you believe you received an incorrect item or that an item is missing from your order, please contact our Client Care team within 7 calendar days of the delivery date at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Please provide your order number along with photos of the merchandise received, shipping packaging, and packing slip, if available.

Our team will review your order and work with our fulfillment department to investigate the discrepancy. If an error is confirmed, we will arrange for the appropriate resolution, which may include sending the correct or missing merchandise at no additional cost.

Requests submitted after the 7-day reporting period will be reviewed on a case-by-case basis, subject to applicable consumer protection laws.

We apologize for any inconvenience and appreciate your patience while we review your request.

We recommend placing your order well in advance of any scheduled hair appointments, special events, or other occasions to allow sufficient time for processing, shipping, and unexpected delays.

Estimated delivery dates are provided based on the shipping method selected and information received from our shipping partner, UPS. While we make every effort to ensure orders are shipped promptly, estimated delivery dates are not guaranteed.

Shipping delays may occur due to circumstances outside of our control, including:

• Inclement weather or natural disasters
• Holidays and increased shipping volumes
• Carrier delays or service disruptions
• Incorrect or incomplete shipping information
• Other unforeseen circumstances affecting delivery

Please note that weekends and holidays are not considered business days when calculating estimated processing and shipping times.

Indique is not responsible for expenses associated with delayed shipments, including missed hair appointments, installation fees, or other scheduled engagements.

Shipping charges are generally nonrefundable for delays caused by circumstances outside of Indique's control, except where required by applicable law or an applicable shipping service guarantee.

If your package is delayed, please contact our team at shipping@indiquehair.com so we can assist you with tracking your shipment and determining the next steps.

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order, including:

• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Any additional information necessary for successful delivery

Indique ships orders to the shipping address provided at checkout.

If you discover an error in your shipping address, please contact our Client Care team immediately.

We will make every effort to assist with the correction; however, address changes cannot be guaranteed once an order has been processed or shipped.

If an address correction is requested after shipment and UPS assesses an address correction fee, the customer may be responsible for the applicable carrier charges.

Indique is not responsible for delivery delays resulting from incorrect or incomplete shipping information provided by the customer.

If UPS is unable to complete delivery due to an incorrect address, unsuccessful delivery attempts, or other circumstances attributable to the recipient, the package may be returned to Indique.

If a shipment is returned to us, the customer may be responsible for additional shipping charges, including return shipping fees and the cost of reshipping the order.

Once the merchandise is received back at our facility, our team will review the circumstances and determine the available options for reshipment or an eligible refund.

Any applicable shipping charges or carrier fees may be deducted from the refund where permitted by law and disclosed under this policy.

If a customer refuses delivery or fails to accept or retrieve a shipment, resulting in the package being returned to Indique, the customer may be responsible for the original shipping charges, return shipping costs, and other applicable carrier fees.

Refunds or reshipments will be evaluated once the merchandise has been returned and inspected, in accordance with Indique's applicable return policies and consumer protection laws.

Original shipping charges and additional fees resulting from a customer's refusal or failure to accept delivery are generally nonrefundable, except where otherwise required by law.

International customers are responsible for applicable customs duties, import taxes, and other destination-country charges unless otherwise specified at checkout.

If a customer refuses delivery or fails to pay the required duties or import fees, resulting in the shipment being returned or abandoned, the customer may be responsible for the associated shipping, return, customs, and carrier charges.

Any eligible refund will be evaluated based on the shipment's status, merchandise returned, applicable fees, and consumer protection laws.

If your tracking information indicates that your package has been delivered but you have not received it, please check around your property and with neighbors or household members who may have accepted the delivery.

If you are still unable to locate your package, please contact our Client Care team at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Orders with Route Shipping Protection

Indique offers optional Route Shipping Protection at checkout, providing additional coverage for eligible packages that are lost, stolen, or damaged during shipping.

Customers who purchased Route Shipping Protection may submit a claim directly through Route.

For packages marked as delivered but not received, Route generally requires claims to be submitted between 5 and 30 calendar days after the delivery date.

For packages lost in transit, Route generally requires claims to be submitted between:

• 7 and 30 days from the last tracking update for domestic shipments.
• 20 and 30 days from the last tracking update for international shipments.

All claims are subject to Route's terms, conditions, and eligibility requirements.

To submit a claim or review the applicable deadlines, please visit Route Package Protection Claims or Route's Claim Deadlines.

Orders Without Route Shipping Protection

If you did not purchase Route Shipping Protection and your package is missing, please contact our Client Care team so we can initiate an investigation with UPS.

UPS investigations typically take 8–10 business days to complete. Please note that some investigations may require additional time depending on the circumstances.

Once the investigation is complete, our team will review the findings and determine the appropriate resolution.

Packages confirmed as delivered by UPS are not automatically eligible for a refund or replacement.

All requests will be evaluated on a case-by-case basis, taking into consideration the investigation findings and applicable consumer protection laws.

We strongly encourage customers to purchase Route Shipping Protection at checkout for added peace of mind.

If your package arrives damaged or you discover that merchandise was damaged or lost due to shipping-related damage, please contact our Client Care team as soon as possible at 1-877-556-4247, info@indiquehair.com, or through the live chat feature on our website.

Please retain all original packaging, including the shipping box, labels, and packing materials.

We also ask that you provide your order number and clear photos of the damaged packaging and affected merchandise so our team can properly review your claim.

Orders with Route Shipping Protection

If you purchased Route Shipping Protection at checkout, you may submit a claim directly through Route for eligible shipping-related damage.

Claims for damaged shipments generally must be submitted within 30 calendar days of the delivery date.

To submit a claim, please visit Route Package Protection Claims.

All claims are subject to Route's terms, conditions, and eligibility requirements.

Orders Without Route Shipping Protection

If you did not purchase Route Shipping Protection, our Client Care team will review the reported damage and, when necessary, initiate an investigation with UPS.

UPS investigations typically take 8–10 business days, although additional time may be required depending on the circumstances.

Once the investigation is complete, our team will review the findings and determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please retain all original packaging and damaged merchandise until your claim has been reviewed, as UPS may require additional documentation or inspection.

Please Note: This section applies specifically to merchandise damaged during shipping. Concerns regarding product quality, including shedding, tangling, or manufacturing defects, are handled separately under Indique's Product Defect Policy.

Indique is committed to providing a positive shopping experience and ensuring that all orders are accurately fulfilled and delivered.

Customers who report multiple claims involving lost shipments, missing or incorrect merchandise, or damaged packages may be subject to additional review and verification.

Indique reserves the right to request supporting documentation, conduct additional investigations, and require enhanced delivery confirmation, including signature confirmation, on future orders.

Refunds or replacements for repeated claims are not automatically guaranteed. All requests will be evaluated on a case-by-case basis, taking into consideration the customer's order history, supporting documentation, investigation findings, and applicable consumer protection laws.

We appreciate your understanding as we work to ensure a fair and consistent resolution process for all customers.