Indique Quality Assurance and Commitment

Indique is the original virgin hair company. We’ve been sourcing raw human hair since 2003 and were the first to brand this product in 2007. That means we’ve been sourcing and buying virgin hair for more than twenty years—more than anyone else. Indique has purchased over one million bundles of virgin hair over 17 years. The market for raw hair bundles and virgin hair wigs is unregulated and that means that any person or brand can promote they sell the highest quality hair, but actually sell the lowest quality product without any government agency oversight - ultimately the only judgment will be by the customer who will easily determine that the price and quality does or does not match.
Our CEO, Krishan Jhalani, lives in Asia to make sure Indique gets the best hair possible. We have our own quality assurance teams on the ground in India and South East Asia, but he goes to visit our factories at least once every quarter and has visited the factories over 200 times - as an example, in 2023 alone he’s been to India 3 times, Cambodia 5 times and Vietnam 3 times; this is more in 6 months than most brands do in their entire company history. Indique Sources 75% of raw virgin hair from India, 20% from Vietnam and 10% from Cambodia. Learn more about our Indian hair collections.

How Do We Manage and Maintain Our Quality?

(1) At the Factory:

We have our own captive manufacturing in India. This means that our factory only produces products for Indique. It abides by our standards and requirements that we’ve built and refined over the past 16 years. The staff in the factory have a five step quality assurance regiment they enforce:
  • Inspection of hair from the temple: separating out all the inferior, colored, inverted, grey hair, hair with knits, dyed hair.
  • Washing the hair: removing inverted hair that wasn’t identified in the original selection process. Inverted hair will knot and tangle when it is washed.
  • Washing after wefting: If any hair is inverted or reversed in the wefting process then it will be caught when we wash the wefted hair after wefting.
  • After the hair is washed we let air dry and then brush all the wefted hair to remove any loose hair. We do this to make sure there is no shedding. If we find that there are hair bundles with excessive shedding we remove them and put them into the defective hair stock.
  • After checking the hair for loose hair or shedding we check each bundle for any irregularities again by hand—grey hair, knits, colored hair, bleached hair. We check each bundles by hand and to make sure we only send the best quality products to our warehouse in Boston.
To give you an idea, if Indique purchases 1 kilogram (1000 grams) of raw hair from the temple we only get 550 grams of finished hair after production and our quality assurance. This means that we lose about 45% of the hair just in our production and quality assurance process.

(2) At the Warehouse in Boston

Indique checks each piece of hair that is received at our warehouse in Boston. This is an additional quality assurance procedure that no other companies have. Most if not all brands receive their products prepackaged and ready for sale. Indique, however, receives the hair without packaging so we can inspect each piece and after inspecting and passing the hair bundles we then package the hair before shipment. This takes time and increases costs for Indique, however, it allows us to make sure that we are only providing the highest quality virgin hair.

(3) At our Retail Boutiques

Indique is one of the few virgin hair brands that has virgin hair retail stores across the country. Our retail stores allow our clients to touch and feel the hair. Quality assurance at our Retail locations: Our boutique managers are hair experts, we put them all through 2 weeks of training to make sure they understand our raw hair and know what the difference between our hair and other brands is.

(4) Our Commitment to Quality Through our Return and Exchange Policy

We believe that our clients should receive not only the highest quality raw hair or virgin hair, but they should also know that if for whatever reason they are not happy with our products or quality they can return and/or exchange the hair. Discover our return policy for more details.

How does this benefit you?

Indique stands behind our products and our quality. Our virgin hair will last you years; it’s durable, versatile and beautiful.