ANNOUNCEMENT


Boutiques Reopening Soon

As of October 22nd, our boutiques in Boston, Silver Spring, Atlanta, Brooklyn, Pelham NY, and Chicago locations are open—all other boutiques remain closed. We are working on opening select boutiques and will provide an update as soon as we finalize our re-opening dates. See below for full details regarding our new Health & Hygiene Guidelines.

Shop Safely in Store: Indique Health & Hygiene Guidelines

The safety of our staff and clients is our number one priority and we will be increasing our hygiene efforts by regularly disinfecting countertops and surfaces throughout our boutiques. As we start to reopen some boutiques, we want to share what we’re doing to keep you, our employees, and others safe.
  • We’re increasing cleanings and regular disinfecting throughout the day
  • We’re wearing masks in our boutiques and ask that you do too
  • We’re limiting the number of clients who can enter at any given time
  • We’re observing social distancing
  • Hand sanitizer is available for use throughout the boutique
  • We’re offering contactless payment with compatible phones and chip cards
  • We may ask you to comply with other additional, locally mandated safety measures

SHIPPING TIMES: We strive to process orders as quickly as possible at the same time we have put in place current safeguards in place to protect the health and safety that can affect shipping times.

 

Orders placed Monday through Friday with express shipping will go out the same day if the order is placed before 1 PM (EST).

 

Any orders with express shipping placed after 1 PM EST will not be shipped out until the next business day. Orders with express shipping placed over the weekend will be shipped out the next business day. Please note that even with an express shipping option we cannot guarantee your package will arrive within the allotted time. UPS has been experiencing service impacts which can cause delays in shipping time. We will not be responsible for reimbursing shipping cost due to UPS delays. If you select the Free Ground Shipping or Ground shipping option, please allow 1 to 2 business days before your order is shipped out from our fulfillment center.

 

During periods of high volume (sales and major promotions) it will take longer to process and fulfill. We ask for your understanding and patience while we do our best to process and fulfill orders as quickly possible.

Packaging Updates
As of June 29th, we will start shipping out our Pure and Bounce collections in their signature tubes and white shipping boxes. As for our other collections we will continue to be shipping them out in black satin bags and will arrive in a discreet UPS packaging. We assure you it’s the same product, just dressed up a
little differently.

 

I’ve never bought Indique online before. Can I talk to someone before I place my order?
Yes! We can offer the same consultation experience through client care (877.556.4247) that you are used to in the boutiques. Our phone hours at Client Care are 10:00 AM to 5:00 PM EST Monday through Friday. Please note we are working with a small team and at times it may be hard to get through. We will do our best to return your call as quickly as possible however we strongly encourage clients to send a note to info@indiquehair.com.