EXTENDED ORDER PROCESSING TIMES: Due to current safeguards to protect the health and safety of our team, please allow an additional 2 to 4 business days after your order is placed for your order to be shipped. Thank you for your patience and your understanding!
Please note the following information on temporary boutique closures and important updates to web ordering, shipping, hours, product availability, and product packaging
Why hasn't my order shipped out?
We know you are anxiously waiting to receive your order however due to current safeguards to protect the health and safety of our team, please allow an additional 2 to 4 business days after your order is placed for your order to be shipped. Thank you for your patience and your understanding!
For the moment, we are not accepting expedited shipping on any orders.
We hope to be back up and running with faster shipping options as soon as possible.
How UPS is responding to the Coronavirus?
Click here to learn how our exclusive shipping partner is responding.
Are your boutiques still open?
We have temporarily closed all of our boutiques across the nation as of Friday, March 20th. We are unsure when they will open again, but we will only open our doors when we get government approval and when it is safe for our staff and clients.
Can I still get Indique through your website?
First and foremost—yes, we’re still shipping! However, we’ve had to temporarily change our packaging and shipment methods in order to continue serving our clients in an efficient way during these difficult times.
Currently, we’re not shipping any of our items in our trademark tubes—we assure you it’s the same product, just dressed up a little differently. Items will be prepared in black satin bags and arrive in discreet UPS packaging.
I’ve never bought Indique online before. Can I talk to someone before I place my order?
Yes! We can offer the same consultation experience through Client Care (877.556.4247) that you’re used to in our boutiques. Our phone hours at Client Care have been temporarily reduced to 11am–4pm EST to help lighten the load on our small team. If we’re not able to answer when you call, please leave us a voicemail or send a note to email@example.com and we’ll get back to you as soon as we can.
The items I usually buy are not showing up on the website. Have some textures and products been discontinued?
You may have noticed that some of our products are missing from our website. We’re currently operating with a limited catalog of products in order to streamline our operations. If you don’t see what you’re looking for, feel free to call Client Care at 877.556.4247 and they can provide you with a comparable alternative, or suggest another product completely that we know you’ll love.